Refund policy

🛏️ Return & Refund Policy

We want you to love your order! If something isn’t right, here’s how we handle returns and refunds:

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✅ Returns & Exchanges

Eligibility:
To be eligible, your item must be unused, in the same condition that you received it, and in its original packaging.

Return Window:
You have 14 days from the date of delivery to request a return.

Non-Returnable Items:
Due to the nature of dropshipping, items such as personal care products, custom items, or clearance items are final sale and cannot be returned.

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💰 Refunds

Once your return is inspected and approved, we’ll process your refund back to your original payment method within 5–10 business days.

• Shipping costs are non-refundable.

• If you received free shipping, the actual cost of shipping may be deducted from your refund.

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🚚 Damaged or Wrong Items

If your item arrives damaged or incorrect, contact us within 48 hours of delivery with photos, and we’ll send you a replacement at no extra charge.

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⚠️ Order Issues Outside Our Control

We are not responsible for:

• Delays caused by the shipping carrier

• Incorrect addresses provided by customers

• Circumstances beyond our control (e.g., customs, weather)

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📝 How to Start a Return

Email us at harryheirlooms@outlook.com with:

• Your order number

• Photos of the item (if damaged/wrong)

• The reason for your return

We’ll provide detailed instructions on where to send your item.